Picking Up a Rental Vehicle From Dandenong South

Every rental is collected from our base in Dandenong South / Dandenong, at a time we agree with you by phone or WhatsApp after your request is confirmed. We send the exact pickup address with that confirmation. On the day, bring your physical driving licence, have the security bond ready (it is payable at pickup), and go over the car with us before you drive away. Our hours are Monday to Friday, 9am to 5pm, and Saturday by appointment.

This guide walks through each step, from the request to the day you hand the car back.

How is pickup arranged?

1. Send a request from the vehicle's listing with your name, phone number, licence type and preferred pickup timing. It is free and no payment is taken.
2. We call or WhatsApp you on 0432 639 096 to confirm the car is available, the weekly rent, the bond and a pickup time. A request does not reserve the car until we confirm it, so if your timing is tight, call us.
3. We send the pickup address. The exact address is shared with confirmed renters rather than published.
4. You collect the car at the agreed time, sign the rental agreement and check the car with us.

No payment is taken online, and sending a request is free. We confirm the car, pickup time, rent and bond with you by phone or WhatsApp before you collect it.

What do I need to bring?

• Your physical driving licence, not a photo. We accept a full Victorian or Australian licence, red or green P-plates, or an overseas licence, and we check the front and back.
• If your licence is not in English, bring an accredited English translation or an International Driving Permit. VicRoads says the same applies on the road: carry your overseas licence with a translation or permit whenever you drive.
• The security bond. The amount is on the car's listing. Bonds on current listings range from about $350 to $800 for cars (vans and minibuses $700 to $1,500).

On P-plates, you must follow your own licence conditions, and we rent to probationary drivers only where the vehicle is one a P-plater may lawfully drive in Victoria. On an overseas licence, VicRoads allows you to drive if the licence is current, covers the type of vehicle, and you plan to live in Victoria for less than six months. After that you need to convert to a Victorian licence.

What should I check before driving away?

Consumer Affairs Victoria advises anyone hiring a car to insist on a condition report, inspect the car carefully (under the bumper bars, the doors and the interior) and consider taking photos. We recommend the same. A few minutes now avoids disagreements about the bond later.

• Walk around the car with us and note any existing marks on the condition report.
• Take date-stamped photos of each side, the wheels and the interior.
• Note the fuel level, because the car should come back at the same level.
• Ask about anything you are unsure of, such as the fuel type or how the hybrid system behaves.

Returning the car

Return the car to the agreed place at the agreed time, with the same fuel level and in the same condition, fair wear and tear excepted. We inspect it with you where practicable. After the one-month minimum term, give us two weeks' notice before you hand it back. The bond balance is refunded within 30 days of return, sooner if nothing is outstanding, and any deduction comes with an itemised written statement and evidence. Our bond guide covers this in detail.

What if something goes wrong after pickup?

Report any accident, damage, theft or mechanical fault to us as soon as it is safe, and report an accident to police where the law requires it. Do not book a repair yourself without our agreement unless it is needed in an emergency to make the car safe or lawful. Scheduled servicing and repairs for wear and tear or a pre-existing fault are our responsibility, and if the car is off the road through a fault that is not yours, we supply a comparable replacement where one is available or adjust the rent for the time you were without it. Warning lights, a flat tyre or a strange noise are all worth a quick call or WhatsApp before they become a bigger problem.

Why Dandenong South?

Dandenong South is where the fleet is kept and prepared, and it puts pickup within reach of Dandenong and Melbourne's south-east. Renters come to us from Dandenong, Noble Park, Springvale, Keysborough, Cranbourne, Berwick, Pakenham and nearby suburbs. Having one base means the car you see listed is collected from the same place you were told about.

We do not have a CBD or airport counter. If you need a car the moment you land at the airport, or only for a day, a daily rental company will suit you better.

Browse before you request

See the Dandenong South page for an overview of renting from the base, or the full fleet to compare every category. If you already know what you need, go straight to rideshare cars, hybrids, 7 and 8 seaters or vans. Our complete guide to car rental in Melbourne brings all of this together.

What it costs on the day

The weekly rent and bond for your car are on its listing and confirmed when we call you. Rent is charged weekly in advance and the minimum term is one month, so budget for at least a month of weekly payments. The cost guide gives current price ranges by vehicle type, and the weekly vs long-term guide explains what happens after the first month.

Questions people ask